Damaged goods

Posted by Luxor Demolish it!  from San Francisco, CA  on September 7, 2009

Arrived after a 9 hour drive for labor day weekend!
check in went ok, went to the room, the carpet had stains; the beds were sagging, old and small (advertised as queen size actually full size beds).
the bathroom door was rotted out at the bottom. the linens were old and needed to be replaced. towels had seen better days!
but i was tired...
went to valet the next morning to claim my car... it arrived damaged! they were using my car to shuttle co-workers to the lot! the rear 1/4 panel was severely damaged! i asked the driver what happened. he said it wasn't me and walked away… he said several drivers had been driving my car!
i said wait... you damaged my car! he said i needed to wait for security!
30 minutes later after filing a report! i received a copy of my complaint... nothing else! no acknowledgement that the damage was caused by them. they basically said "prove it" asked for the management to come out, she told me to contact their claims management department because she could do nothing. i asked for a copy of the valet claim check to submit to my insurance i was refused saying it was against company policy! i ask for a business card... she didn't have one!
management has no clue!
don't stay here!

How to ruin a weekend

Posted by NeverAgain  from tucson , AZ  on May 5, 2009

Two nites to go to vegas and get away. the room walls had marks, the carpet had stains, the beds were sagging, old and small. the bathroom door was rotted out at the bottom. the linens were dirty and unkept. my wife's video poker machine broke while she had money in it. we waited for someone to come and fix it and the bartender charged my wife 12 dollars for a drink because she wasn't playing while the machine was broken. i asked to see a manager and no one came. i went to the hotel manager and she ignored me. want to be treated badly? this is the place to go.