Is there no end to airlines’ creativity in extracting money from us for services that once were free?
Apparently not, judging from the latest option that United Airlines announced today: Pay a $249 yearly subscription fee and you (plus up to eight people traveling with you on the same reservation) get to check up to two bags per person, per flight for free all year.
In fact, the so-called Premier Baggage program may be worth it, if you don’t mind handing United all that money up front. But you’ll need to do a little math to see if it might work for you. And you’ll need to join Mileage Plus, the airline’s frequent-flier program, too.
First things to note: Typically, certain high-mileage frequent fliers (and up to eight people traveling with them), plus passengers in first class and business class, are already exempt from fees for first and second bags. So this program doesn’t help them. And United already lets coach passengers check two bags for free on some international flights, depending on the destination. As for other customers:
Who benefits: Potentially, families and groups who travel together and frequent fliers who don’t already qualify for fee exemptions.
For instance, by buying the Premier Baggage option, a family of four could get their money back, and then some, by flying one or two round trips per year, depending on how many bags they checked. A single traveler would need to fly three to seven round trips to offset the subscription fee, depending on the number of bags checked.
The math: United’s first-bag fees are $40 each per round trip on domestic flights, or $160 total for four people. Combined fees for first and second bags are $100 per person per round trip, or $400 total for four people. (These figures are based on paying the fees at the airport; if you check in and pay for your bags online, you save $5 or so per bag each way.)
Who doesn’t benefit: Infrequent fliers, light packers and inattentive online users. Why the latter? Because the fine print on the offer says that at the end of your subscription year, United will automatically charge your credit card for another year’s subscription “unless you have opted out of the auto-renewal feature.”
What United says: “Checking bags used to be part of the ticket,” spokesman Rahsaan Johnson acknowledged. Then he added: “But you can still get to and from San Francisco [from L.A.] for $100, and that hasn’t changed for decades.”
He’s got a point: What else still costs the same as it did years ago?
— Jane Engle, assistant Los Angeles Times Travel editor
Photo: Travelers in line at the United Airlines terminal at O’Hare International Airport in Chicago. Credit: Tim Boyle / Bloomberg news
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October 6th, 2009 at 1:25 pm
So what else is new? There’s an entire website (untied.com) devoted to UA and their poor excuses for passenger service.
October 6th, 2009 at 1:36 pm
Right. Let’s see if I get this right. We consumers pay more for services we should be getting from the start. I don’t know about anyone else, but I’m tired of paying for services and the escalating cost of using airlines who seem to have forgotten what service is all about. Many people I know feel the same way. Southwest doesn’t charge for bags. That’s the way it should be. Let’s return to the day when you pay for something, you get something in return. Some airlines are awful and deserve to be in the situation they are in. When they return to serving their customers, maybe customers will return to them. Drive when you can. Take a train.
October 6th, 2009 at 11:03 pm
just don’t check in a guitar.