Archive for the 'Frequent Flier' Category
Google gives free Wi-Fi to holiday travelers at dozens of U.S. airports
November 10, 2009 12:10am
Got Wi-Fi? You do now. In the spirit of giving, Google announced today, Nov. 10, that it is offering free Wi-Fi at more than 40 airports across the country during the holiday season.
Southern Californians will be pleased to hear that Bob Hope Airport (BUR) in Burbank and San Diego International Airport (SAN) are on the list of those with free terminal-wide Wi-Fi. Among other airports in the promotion are those serving San Jose, Seattle, Boston, Baltimore, Houston, Miami, Ft. Lauderdale, Orlando, St. Louis and Charlotte, N.C.
For travelers who think that all airports should offer free Wi-Fi, there’s more good news: Bob Hope Airport plans to continue offering free Wi-Fi indefinitely, according to Google.
This ought to take the sting out of crowded airports and potentially delayed flights during the busy holiday season.
When: Nov. 10 through Jan. 15
Tip: Fly on Virgin America over the holidays to get free Wi-Fi in the sky as well. Google partnered with the airline voted Best Domestic Airline in Condé Nast Traveler’s 2008 and 2009 Readers’ Choice Awards, and announced in October that it would be offering free inflight Wi-Fi during the same holiday period.
Pay it forward: Those who do take advantage of the free Internet will have the ability to make a charitable donation to one of three organizations. Google will match the donations made across all the networks, up to $250,000, and the airport network that generates the highest amount per passenger by Jan. 1, 2010 will receive $15,000 to donate to the local charity of its choice.
More info: FreeHolidayWiFi.com
— Jen Leo, Los Angeles Times Travel & Deal blogger
Photo: A Southwest Airlines jet takes off above Bob Hope Airport in Burbank in April 2008. Credit: Richard Derk / Los Angeles Times
Phoenix airport luggage thefts: 10 tips to protect your bag and belongings
November 7, 2009 4:24pm
Worried about your bag getting stolen in baggage claim? You’ve got plenty of company, especially since the news broke this week about police arresting a suburban Phoenix couple on suspicion of stealing nearly 1,000 bags from carousels at Phoenix Sky Harbor International Airport (PHX).
Nearly 60% of 1,830 people who responded to an online poll, conducted after the arrests, said they always or often were concerned about the security of their luggage in the baggage-claim area, TripAdvisor reported Friday. Only 11% said they were never concerned.
Although airlines say that they recover nearly all the bags that owners report missing, and that only a tiny percentage are truly lost — because they were misplaced, misrouted, stolen, abandoned or whatever — that’s small comfort to victims, who may have numbered in the hundreds in Phoenix alone.
Here are 10 steps you can take to protect your possessions, gleaned from my research and chats with security experts:
Phoenix airport luggage thefts: Did you lose a bag? [Updated]
November 4, 2009 2:19pm
Take a look at the photo above. Recognize your bag? If so, you may be one of possibly hundreds of passengers whose luggage may have been stolen off carousels at Phoenix Sky Harbor International Airport (PHX) in Arizona.
Police are asking travelers who think they might have been victimized to call the property crimes section at the Phoenix Police Department, (602) 495-7808.
In a news alert on their website, Phoenix police said they arrested two people on suspicion of stealing luggage from the airport’s carousels after an officer reported suspicious behavior there. When police searched the couple’s home Tuesday, Nov. 3, they found “suitcases everywhere — from floor to ceiling,” said Det. James Holmes, a department spokesman. The photo above shows some of the bags.
Five nonsmokers’ paradises: a guide for globe-trotters
November 1, 2009 5:57am
The world’s biggest tobacco-consuming countries that I profiled in my last post, including Greece, Russia and Austria, are also among the top travel spots, but the opposite isn’t quite the case.
Countries with the lowest reported adult smokers, as you’ll notice in the list below, don’t all provide dream vacations.
But there are some nice hangouts not far beyond the top 10. The percentage of adult tobacco smokers in Barbados, the homeland of pop singer Rihanna, is 10.8%, according to a 2005 World Health Organization report. At No. 12, the island is the first on the list that is not on the African continent. We’ve listed some others at the end.
The WHO that data I used, covering 129 countries, were incomplete for several countries. Many of those are smaller or impoverished nations where tobacco may not be in widespread use.
Read the rest of this entry »
United breaks guitars … and loses bags too: The saga continues
October 30, 2009 5:43pm
Dave Carroll, the Canadian musician who won worldwide fame by composing a song and video about the demise of his guitar at the hands of United Airlines, found himself in that airline’s clutches again the other day, on the way to a speaking engagement about customer service. And guess what happened?
United lost his bag.
“It’s bizarre,” said Carroll.
It happened Sunday, Carroll said, as he made his way from the Canadian city of Regina in Saskatchewan province to the Denver airport, on his way to a conference in Colorado Springs. “The only direct flight to Denver was with United. So I flew United and my bag got lost,” Carroll told Canada’s CBC News on Thursday. Robin Urbanski, a spokeswoman for the airline, said, “We will fully investigate what regretfully happened,” the New York Times reported.
Carroll’s initial trouble with United came in 2008, and he told the tale this year with a “United Breaks Guitars” video (above) that has racked up more than 5 million views on YouTube.
Lowest airfares in 11 years? OK, but what about fees?
October 29, 2009 6:31pm
On the heels of an airfare war comes this report from the U.S. Department of Transportation: We’re paying the cheapest fares in 11 years. Of course, that accounting doesn’t include all the extra charges for checked luggage, seat selection and even blankets and pillows that carriers have piled on in recent years.
Even the airlines concede that these fees, which they dub “a la carte” pricing, add up.
“When you throw in a la carte, there are some cases where you could be paying more to fly” today than back in 1998, said David Castelveter, spokesman for the Air Transport Assn. of America, an industry group based in Washington, D.C. that represents most U.S. carriers.
But really, haven’t we had enough bad news lately? So as you squeeze yourself into a middle seat, sandwich your carry-on bag between your feet and shiver in the arctic blast from the air vents, count your blessings:
From April through June (latest figures), passengers paid an average of 13% less to fly between U.S. cities than they did during the same period a year ago. This was the biggest fare drop since the government began keeping records in 1995.
Frequent fliers rate LAX the third-worst airport in the world
October 22, 2009 11:22am
Turns out that a $1-billion overhaul of Los Angeles International Airport (LAX) (Bradley Terminal, above) can’t come too soon for 14,526 frequent fliers, who rated it the third-worst airport in the world in a just-released survey. The most hated airport? London’s giant Heathrow (LHR), followed by Paris’ Charles de Gaulle (CDG).
The online survey was conducted in September among members of Priority Pass, a program that charges an annual fee for access to airport lounges.
As for LAX: My colleague Christopher Reynolds has a suggestion or two (actually 10) for improving that place. Interestingly, it did not rank as the worst airport in the U.S. among American members of Priority Pass. That dubious honor fell to Chicago’s O’Hare (ORD), with LAX pulling up second and Atlanta (ATL) third.
Air France and KLM join rush to charge for second bag overseas
October 21, 2009 6:33pm
Want to check a second bag to Europe on Air France or KLM? Hand over $50, s’il vous plait.
These European airlines, both owned by Air France-KLM Group, are the latest to charge for what used to be free on overseas flights. In recent months, British Airways, American Airlines and United Airlines have all announced fees for coach fliers to check a second bag between the U.S. and Europe. Although at least one carrier, Air New Zealand, still gives second bags a free ride, the list is dwindling.
In the case of Air France and KLM, the $50 second-bag fee will apply to tickets issued Nov. 1 or later. If you’re flying after Nov. 1 but buy your ticket before that date, you’ll still get two bags for free, an Air France-KLM spokeswoman explained. Like other airlines, they will exempt high-mileage frequent fliers, customers flying in first and business class and some others from the fee. For details, see the airlines’ joint news release.
Priceline gives weekly updates on Thanksgiving and Christmas air travel
October 21, 2009 9:59am
If you are still waiting for a good deal to book your holiday travel, we suggest you tune into Priceline’s travel blog. Brian Ek is giving a weekly update on flight costs for travel around Thanksgiving and Christmas.
Earlier this month we talked with Ek about holiday airfare prices and concluded that if you had to pick between traveling during one of the holidays, Thanksgiving was going to be cheaper. However, in this week’s analysis, prices are going up for Thanksgiving and coming down slightly during Christmas.
“At the macro level, Thanksgiving airfares increased to an average $372, while December holiday airfares dropped to an average $423. Thanksgiving is still the better deal, but Christmas is looking better,” Ek writes.
These averages are based on flights booked by Priceline customers. So, what does it mean for SoCal travelers?
Ek said that airfares between Los Angeles and Chicago were down 9% for winter travel and up 20% for Thanksgiving. However, fares between Los Angeles and Washington, D.C., were down 8% for Thanksgiving travel and unchanged for winter travel.
For more end-of-the-year travel booking advice, read “Holiday travel planning tips from the experts.”
—Jen Leo, Los Angeles Times Travel & Deal blogger
Image: Priceline logo. Credit: Priceline.com
The LAX list: 10 airport improvements I’d like to see [updated]
October 19, 2009 12:53pm
So the commissioners who run Los Angeles International Airport look as if they’re about to spend a billion dollars to make the airport a better place, especially for international travelers. They’ll get no complaints from me about that. In fact, I’m here to help.
Here are 10 improvements I’d like to see throughout LAX:
1. Fainting couches: For infrequent travelers to fall upon as they realize how much they’ll be paying for their luggage; their headphones; a meal; a phone conversation with a live sales agent; or (this one’s for you, JetBlue and US Airways) a pillow and a blanket.
2. An intelligible sound system: Because right now, the publnc adrsses sn sd weoibchcn sod0ewnxfon, you know?
3. An escalator that leads down to a subway stop: San Francisco’s subway connects with its airport. So do a bunch of others. [Corrected at 4:50 p.m. Oct. 20: An earlier version of this post said Boston's Logan airport had a subway station. The Boston transit system's Blue Line does have an Airport Station, but from there, travelers still have to catch a shuttle bus to reach the air terminal.] So why does our subway/light rail stop a mile away?
