TRAVEL NEWS, STYLE, TIPS & TRENDS
Ritz-Carlton tops hotel & resort guest-satisfaction survey
They're back and ritzier than ever. Ritz-Carlton, flush with $350 million in renovations and a Tokyo venue that opened in March, 2007, seized the top spot in the 2007 guest-satisfaction survey by J.D. Power and Associates. The key was upgraded facilities, said Linda Hirneise, J.D. Power's executive director of travel practice.
Four Seasons Hotels and Resorts, ranked No. 1 for the last three years, slipped to No. 3 because of "a general decline in guest experience," Hirneise said. A Four Seasons spokeswoman disputed the findings, saying the company's own surveys show its customers are "highly satisfied."
My weightless Van Nuys Valentine? A zero-gravity flight on Saturday
Attention, last-minute Valentine’s Day gift-seekers. For a chance to sweep that special som...
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Taking restless Southern California on vacation
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